#3 Cash Recycling ATM solution : Solution - Hitachi

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This is the overview of entire case study story such as brief description about the challenges faced by Karur Vysya Bank (KVB), their needs and how HOTS provided technological breakthrough solutions to overcome the challenges, and the overall results. The section also gives an introduction about HOTS product (ATM) and KVB as an organization.

In 2013, Karur Vysya Bank (KVB) was experiencing explosive growth and the demand for its services both at the merchant as well as the retail level was gaining significant upward momentum. This expansion however brought with it several challenges such as increased demand for teller services, limitation of service resources due to restricted working hours and increased security concerns.

After rigorously researching for the right solution and evaluating the products of other Cash Recycling ATM terminal solutions providers, KVB chose Hitachi-Omron Terminal Solutions as its most preferred Cash Recycling ATM solutions provider. Experts from Hitachi-Omron Terminal Solutions were called in to assess the situation and come up with an efficient long-term solution tailored to the needs of KVB.