SLOconf 2022: Christian Beedgen - Reliability Management: A MethSLOdology

The goal is to refocus attention from individual KPIs to broader indicators to help observers manage very large, complex systems and ensure that their SLOs can be met. This service-level orientation allows teams to address unreliable applications by using SLOs to objectively calculate adherence to the SLA. Managing the SLOs is key to ensuring that modern app stacks are performing reliably for end users. However, many organizations either avoid defining SLOs altogether or use manual processes and tools to track and manage them. Without structured approaches to SLO management, Observability is a pointless investment; simply put, you get what you measure. This talk will discuss how to monitor and create SLOs, dependencies that drive composite SLOs; and how to use the service map to analyze dependencies to set and predict dependencies as a key differentiator.