The SECRET to Amazing Hotel Experiences

The SECRET to Amazing Hotel Experiences
In this episode, Sam-Erik Ruttmann interviews Mike Handcock, the chairman of the Circle of Excellence Group, about conscious leadership and the key elements of a positive hotel stay.
Hotels have an opportunity to create a sense of belonging and care for their guests. Anticipating and meeting guests' needs, providing unexpected gestures, and personalizing the experience can make a lasting impression. The check-in process should be efficient and friendly, with staff who are attentive but not overly familiar. Cleanliness, safety, and the overall vibe of the hotel are important factors for guests.
🔴You are listening to The Social Hotelier Show! A video podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.
I share my views and experiences relating to hospitality, technological trends and also relating to humanity.

Also sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing their inspiration, lessons they learned, and how to make an impact.

My name is Sam-Erik Ruttmann, a lifetime global hotelier. I currently provide global advisory services to redefine new paradigms for hotel businesses so they can maximize their assets. In partnership with Studio Puisto Architects, our aim is to create the most beautiful hotel experiences for the experiential traveler.

My home base is in Helsinki Finland also known as the Nature Capital of the World.

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🔴 Send me a message about what topics you like to be covered, and I will be glad to create an episode.