Panicked Bride Comes To Kleinfeld After Dry Cleaners RUINED Her Dress | Say Yes To The Dress

Bride Lindsey bought her dream dress but was devastated to find that the dry cleaners ruined it, so went back to the salon to find a replacement. Meanwhile, Bride Heather cries during her fitting because the neckline is "all wrong".

From Season 5 Episode 6

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[jemmaj]

You shouldn't need to pay twice, the tailor should be insured and claims the money against their business insurance.

[ladyjustice]

I hope the 1st bride sued the tailor and dry cleaner for destroying her dress.

[PinkieJoJo]

For everyone saying why did she try to be cheap by taking it to an outside Taylor. You do realize many brides travel there to buy the dress but don’t actually live there right? She probably took her dress for alterations where she actually lives.

[xdhoojb]

I would have asked the person who sent the original dress to the dry cleaners and the dry cleaners to pay for another dress, that is, if they can get the dress in time.

[cbpd]

I've had a dress ruined by a dry cleaner before--mercifully not a wedding dress--but it did take a message from an attorney I know to get them to pay for the dress. I hope she took them to the cleaners to reimburse her!!

[catbravo]

My estranged sister poured cooking oil on my wedding dress and resealed the box. Not sure how many days it was like that. My wedding was in a week when I discovered what she had done. My neighbor, as a wedding gift, took it to the cleaners and it came out. My dress was perfect. I moved out of the house that night instead of after the wedding. Right as I left I went up to her and told her my dress was cleaned and perfect in time for the wedding.

[brachau]

I am so impressed with the first bride. She was not hysterical, just focused on getting her dress. Whatever happens with the tailor and the drycleaner is secondary.

[Itscannatella]

Outrageous that the tailor wouldn’t take responsibility for this. I’d 100% take them to court.

[Thiccbao]

The WASHING MACHINE??? That's basically sabotage 😭 I would sue

[kathymcfarland]

The tailor and the dry cleaner have liability insurance that should cover the cost of replacing the damaged dress. She should not have had to pay for a replacement dress at all. The dry cleaner should have told her up front before attempting to clean/launder the dress that it could be damaged. These two 'businesses' should be OUT of business if this is how they operate! I do hope she pursues getting a reimbursement for the cost of the second dress. Given how young Randy looks, this may have taken place over a decade ago!

[dawnslight]

She's hysterically crying, she can't communicate. Cuts to bride quietly weeping having a full conversation. Like really?

[TheFlyingmartini]

Props to the first bride keeping her calm. It makes a bad situation a little better. Kesha the consultant is beautiful.

[travelmom]

I know someone to whom this same thing happened the week before her wedding. The dry cleaner melted her dress in the press. They told her it was her fault because they assumed they were REAL pearls which wouldn't have melted. hahahaha She had to sue to get the cost recouped and had to wear a borrowed dress.

[kimkistler]

She needs to sue that drycleaner. No question, same thing happened to me, not my wedding dress, but a very expensive dress, I sued him and WON!!

[cremebrulee]

It was so nice of Kleinfeld to hunt down the dress for her. It really is beautiful.

[CherryGryffon]

I hope she keeps the ruined one, because, it would make an EXCELLENT option for a shadowbox, or tearing out scraps of it as mementos WITHOUT actually ruining /her/ gown!!

[mimiwhite]

She should make the tailor and dry cleaner pay for the dress they destroyed

[erinobrien]

The first bride looked lovely in the ivory/candlelight color as the bright white washed her out. The beading was exquisite. Glad Kleinfeld’s were able to find the exact style/size for her.

[JesusSonofGod]

Whoever ruined her first dress….. should pay for it.

[irenebaguma-zngh]

She handled it do well. I don't think i would still want the same dress. The experience would make me want something totally different.