AWS Summit DC 2021: Transform your contact center with Amazon Connect

The last few years changed the way public agencies interact with their constituents, sparking the need for legacy contact centers to evolve to meet new requirements. Amazon Connect is an easy-to-use omnichannel cloud contact center that helps governments provide engaging citizen service experiences all while minimizing cost and maximizing the effectiveness of citizen communication. In this session, learn how public sector organizations are implementing Amazon Connect to reduce costs, streamlining operations, accelerating innovation, and increasing agility.

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