Troubleshoot Your Square Reader

0:00 Intro
0:10 Device troubleshooting
0:38 Reader battery level
0:54 Bluetooth troubleshooting
1:20 Reboot your reader
1:50 Re-pair your reader

[Transcript] If you’re having trouble pairing your Square Reader to your phone or tablet, there are a couple of troubleshooting steps you can try / to get things back up and running.

make sure you are using the most recent version of the Square Point of Sale app by heading to the App Store on an Apple device, or the Play Store on an Android device.

Next, make sure that your Square Reader has enough charge to pair with your device. You can check the battery level on your Reader by tapping the small button on the side. We recommend attempting to re-pair your Reader on a full battery.

Next, you can try resetting the Bluetooth connection between your device and Square Reader.

On your phone or tablet, tap into the Bluetooth section in your settings. Under ‘Devices’, you should see the Square Reader listed. On an Apple device, tap the information symbol, then ‘Forget this device’. On an Android device, tap the gear icon, then ‘Forget’.

Once you have unpaired the Square Reader from your phone or tablet, you’ll need to reboot the Square Reader itself. Press and hold the button on the Square Reader for around 10-15 seconds. As you hold the button, the lights on the Reader will flash orange, then red, and then should flash off. Once the lights flash off, your Reader has been rebooted.

Before you re-pair the Reader, toggle your Bluetooth setting off, toggle back on and then turn your phone or tablet off and let it rest for 30 seconds. Turn your device back on.

Now, it’s time to try and pair your Square Reader. On your phone or tablet, tap into the Square Point of Sale app. Tap the menu icon,‘Settings’, and ‘Hardware’.

From here, you can select the Square Reader and tap the ‘Connect a Reader’ button. Follow the instructions on the screen of your device to begin pairing your Reader. If the troubleshooting is successful, you’ll see a confirmation on your screen that the Square Reader is connected.

[Jesuslovesyou]

im about to cry it iwill not conect to bluetooth

[robertschoonover]

Incredibly irritating to setup! Used to be simple does not lead you through setup grrrr!!!

[punithsivarampura]

I’m facing problems in connecting reader! Bluetooth is connected but still on the screen it says connecting still

[KarenLKlink]

My square reader has NO buttons and NO lights

[OSUex]

I have lost several sales this past week because some cards are damaged and the card swiper can't read them. It seems Square has removed the "manual entry" link Four weeks ago I was able to enter a card manually but these past 2 weeks I have lost sales. I can\t find answers anywhere

[Eatcrow]

What about when the battery keeps going flat?

[MartinLee-ic]

Hi square,
My new improved reader was working well but now, when I try to process a card my app tells me to “remove chip & pin card from reader” but reader has no card inserted?
I have reloaded the app so think fault must be the reader, any ideas???

[alienchaser]

My unit doesn't take charge. Its only 2 months old

[VocalistaMagnifico]

And if it doesn’t work, you’re clearly in your own because no one spoke about this very real issue happening…