Tech Talk: What Is CTI (Computer Telephony Integration)

Making just one call on your desk phone may sound very easy. How about ten calls? A hundred then? After you really press those hard keys over and over again, not only a sore arm you’ll get, but a waste of loads of your time. Think about it - what if you can make those calls right on your computer? What if you can just dial up a call by clicking some graphical icons or selecting a whole number from your local contract book?

This is where Yeastar Computer Telephony Integration (CTI) plays a role, a wonderful tool that makes it possible for easy click-to-dial from your PC desktop while still using a physical desk phone. You can also make other call operations like call transfer, hold, record, and more within simple clicks of the mouse on the computer user interface.