S2: EP 001: The metrics that mean a good quality of life for service users who are all unique

Key moments:

00:00 🎶 Helen Baxendale introduces herself and Exemplar Healthcare's philosophy of making every day better for service users.

02:00 🏥 Helen shares her career journey in healthcare, focusing on caring for older people in care homes and wanting to change the negative perception of care homes in society.

07:30 🔍 Helen discusses the unique challenges of caring for individuals with complex needs and the importance of individualised, person-centered care.

10:45 🌟 Helen highlights the value of fun in providing a positive and enjoyable environment for service users and staff.

16:10 📈 Helen explains the importance of data and metrics in understanding and improving outcomes, such as reducing unplanned hospital admissions, falls, and injuries caused by challenging behaviors.

18:55 💡 Helen discusses the journey of implementing technology in Exemplar Healthcare, starting with electronic medication administration records (eMAR) and moving towards digital care records using the Nourish system.

24:20 ⚙️ Helen emphasises the need for training and coaching to support staff in adopting and effectively using new technology systems.

29:00 🔄 Helen discusses the continuous learning and improvement process, the importance of sharing lessons learned, and the potential for collaboration and standardisation across the industry.

Join Exemplar Health Care's Clinical Director, Helen Baxendale to discuss the importance of individualised care. Why there are benefits to both service users and staff, where data and technology can help to drive the right activity to achieve this and how to bring together lessons learnt to understand individual risks and how overcome them.

Helen chats to Radar Healthcare's Chief Partnerships Officer, Rhian Bulmer in the latest episode of 'What The HealthTech' where it's clear to see the passion Exemplar Health Care have for their service users and ensuring the care they receive is all about what matters most to them and their quality of life.

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