UiPath for Customer Experience: Nurturing Productivity in Retail with RPA

Brad Beumer, CX and Contact Center Lead at UiPath gives an enlightening presentation at our Angelbeat virtual seminar on July 22nd, 2021.
The physical robot is already the casual co-worker in many factories or retailers’ warehouses or shops. But can automation play a more impactful role in these two strongly intertwined industries? As online sales in the US alone are expected to double by 2023, reaching approximately 20 to 25% of the overall retail sector, the landscape is facing numerous challenges that require a reorganization of business processes from top to bottom. Retailers, wholesalers, and consumer products companies need to face head-on a host of challenges:
Rising production costs, slow growth, new technology disruptions, uncertain labor availability, and most important of all, rapidly changing customer expectations. Enter Enterprise Robotic Process Automation (RPA) and its ability to transform work and boost productivity, enhance customer experience and deliver accurate and reliable results in both attended and unattended processes. CPG executives agree: 43% of them already use automation to cut costs and increase efficiency.