Decoding consumer bill payment trends: webinar

This webinar discusses consumer attitudes and behaviors towards bill payments and the challenges faced by billers in meeting consumer expectations. The conversation covers three main areas: consumer survey results, challenges for billers, and emerging trends. Key themes include the importance of control and flexibility in bill payments, the impact of generational differences on payment preferences, the need for mobile optimisation, and the role of customer experience in late payments. The conversation highlights the importance of human-centered design and personalised strategies for billers to better serve their customers. The importance of delivering consistency across all touchpoints and making bill payment easy are emphasised. The conversation also touches on trends such as AI chatbots, SMS 2.0, and personalisation.