Managing non-financial risk during a crisis: applying lessons learned from covid-19

How have non-financial risks evolved as a result of the pandemic?

In many cases risk exposure increased almost overnight as the implementation of digital technologies had to be accelerated.

Are the traditional tools and frameworks that are used to manage those risks fit for purpose in a rapidly changing environment?

Andrea Pozzi, Head of Non-Financial Risk Management, Santander explores these issues in this webinar.

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Andrea Pozzi joined Grupo Santander as the Global Head of Non-Financial Risk in June of 2018 and is based in Madrid, Spain. Prior to joining Santander she was principal of Percival Advisory LLC, a risk management consulting and advisory practice that she founded in 2017.

Andrea has over twenty years of Risk Management experience. Prior to forming her advisory practice, Andrea was the Head of Operational Risk Management at Citadel LLC. Before joining Citadel she was a Managing Director and the Global Head of Operational Risk Management for Citigroup. Andrea had been with Citi for more than eleven years. As the Global Head of Op Risk Management she: managed a global team of op risk professionals covering 102 countries; determined and drove the strategic direction of Operational Risk Management; created lasting solutions for minimizing operational risk losses; challenged the business on both historical and proposed practices; and worked as an independent partner to drive solutions to mitigate risk. In addition, she put in place robust and consistent global standards, framework and structure for Operational Risk Management; developed and created innovative techniques for assessing and quantifying Operational Risk; and led two global, cross-functional (with Finance, O&T, and the business) programs to predict and detect internal fraud.

During her time at Citi she spent five years in Mexico City as the Mexico and Latin American Head of Operational Risk Management. In that role she established the Op Risk function for the Latin America (“LatAm”) and Mexico region and managed a regional team of risk professionals covering 24 countries, including Mexico (Banamex)

Prior to Citi, Andrea worked in several Market Risk and Credit Risk Management roles at Munich Re Capital Management, Merrill Lynch and PricewaterhouseCoopers, where she was a consultant in the Financial Risk Management practice and a significant contributor to Operational Risk the Next Frontier; Benchmarking - A Tool for Continuous Improvement. Andrea began her career as an analyst in the Financial Research department of the Chicago Mercantile Exchange where she helped to develop and launch new derivatives (futures and options).

Andrea is fluent in Spanish and Italian. She holds a B.A. from McGill University and an M.B.A. from the University of Chicago.