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Google DialogFlow CX and the Avaya Cloud
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Nick Kwiatkowski will be showing how to use Google DialogFlow CX, which is a new AI and Machine Learning based IVR created by Google to provide customers with a great experience. Learn how to integrate the service with the Avaya Cloud CPaSS and your on-premise system to deliver an IVR experience you haven’t been able to achieve before.
Key Takeaways:
• What is Google DialogFlow CX
• What is Machine Learning, Artificial Intelligence and IVRs
• How to build links between the systems to allow voice and web-chat traffic to work
Speaker: Nick Kwiatkowski - Manager, Unified Communications Team, Michigan State University
Key Takeaways:
• What is Google DialogFlow CX
• What is Machine Learning, Artificial Intelligence and IVRs
• How to build links between the systems to allow voice and web-chat traffic to work
Speaker: Nick Kwiatkowski - Manager, Unified Communications Team, Michigan State University
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