The Most POWERFUL Tool In A Negotiation | Sandy Hein

There's a new way to negotiate. It used to be all about "getting the most while giving up the least." Our method is all about collaboration and understanding. How do BOTH sides prosper? Sandy Hein and Troy Smith dive into the core of our methods and how to proceed on the path of emotional intelligence.

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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Thanks for watching!

[law_of_one]

Sandy what an absolute gem of a the last pasrt on the e-mails...we forget that the receiver is "hearing" and assimilating from the current state of mind....of which you have no control over.

[umbraemilitos]

Black Swan communication:
"The 7-38-55 rule is a concept concerning the communication of emotions. The rule states that 7 percent of meaning is communicated through spoken word, 38 percent through tone of voice, and 55 percent through body language. It was developed by psychology professor Albert Mehrabian at the University of California, Los Angeles, who laid out the concept in his 1971 book Silent Messages (1971)."

[EndUzer]

Chris your approach is a gem in a world of used coil

[townstunsltd]

The hidden context about a person that is " transmitted and conveyed " when in dialogue with another, which might include that person's underlying emotional problems, immoral intentions and or personal levels of sincerity, that is all conveyed and communicated via their tone of voice and body language —and is the most powerful tool in a negotiation? The 7-38-55 rule!