The BEST Software for HVAC Businesses | Jobber Review by Cam Cool Refrigeration

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Jobber customer Jessica Bannister | Cam Cool Refrigeration | Vancouver, BC

Want to know what Jobber is? Or how Jobber can help your HVAC or service business? Looking for Jobber reviews from real Jobber customers who use it to power successful home service businesses?

Meet Jessica Bannister, part of family-owned Cam Cool Refrigeration in Vancouver, BC. Jessica’s family’s business has been servicing the Vancouver area for over 20 years. Jessica works in the field on calls but is also the one who keeps the office organized and running smoothly - handling the schedules, bookkeeping, marketing, and business development. Jessica is currently the President of Women in HVAC/R Canada and has a YouTube channel called "The HVAC Diaries" where she hopes to educate and inspire other women to consider a career in the skilled trades.

Before using Jobber, Jessica would be juggling over a dozen different spreadsheets - which worked fine when she was in the office. The problem was that when the family was on the road or on a rooftop working, they didn’t have easy access to those lists and the information was useless to them. Jessica started using Jobber to organize the family business about two months ago.

The biggest reason Jessica started using Jobber was because they needed a CRM (Customer Relationship Management) system. Jessica had about a dozen different lists for tracking, customers, and reminders - but things were getting missed. Important customer information and job details would fall through the cracks or get forgotten. Not good when you are trying to build a business. Now, everything goes into Jobber and nothing falls through the cracks! Best part is, the team can access all that information in the office, on the road, or anywhere - right from their phones.

Jessica really loves Jobber’s automation features - especially since they are so busy in the field. Once a quote is sent out, she doesn’t need to worry about it any more. Jobber will automatically send out a follow-up 3-5 days later. She doesn’t need to stress about it any more. Jessica also really loves that Jobber gives her the ability to look up any information wherever she is - especially when she’s on top of a snowy roof in the middle of winter and needs a customer’s filter size quickly. All important customer information, like lock box codes, job details, system details, and more can be accessed easily anywhere by the whole team - saving time and miscommunication.

Jessica says Jobber has freed up so much time for her and the rest of the team. She can send an invoice right from her phone in her truck. Jessica recommends Jobber to any small business - mom and pop shops, man with a van - because it’s your helping hand. It’s your valuable back office and automation. Jobber lets you focus on the job.

00:00 - The problem Jessica had before using Jobber
00:20 - Jessica introduces herself and the business
00:35 - Using Jobber as a CRM system
01:02 - Jessica loves Jobbers automation features
01:17 - The moment Jessica realized Jobber was really working for them
01:27 - Important customer information is always at Jessica’s fingertips
01:46 - Creating invoices quickly in the field
02:04 - Jessica recommends Jobber to small service businesses