The Business of Data Recovery

Info

Level: Intermediate
Presenter: Eli the Computer Guy
Date Created: March 5, 2010
Length of Class: 40 Minutes
Tracks

Data Recovery
Prerequisites

Proficiency at Data Recovery
Purpose of Class

This class explains the basic concepts of offering data recovery services to your clients, and how to maximize your profits.
Topics Covered

Dealing with Clients
Procedures
Billing for Services
Class Notes

Introduction
Data Recovery is HACKING
Dealing with Client
Under Promise, and then see what happens
Data Recovery can take a LONG TIME
Don't let the client look at data before they pay
Avoid ID10T errors.
Upsell external hard drive, do not copy data to DVD or CD
Procedures
Pick a set of procedures and then stick with it
Avoid "Rabbit Hole to Hell"
Have a file server that can keep data for a few months
Money
A Small shop could charge up to $1000 for data recovery services
I would advise at least a minimal fee $49 because it can take a lot of work
Determine what TYPES of files need to be recovered and then bill based on that, NOT ON SPECIFIC FILE
Final Thoughts...
Data Recovery is EASY money for a service that your clients need
Do you want your kids to go to Harvard? Don't worry about the client's pocketbook.

[whiskeyify]

well said about what to charge...we as techs are not just charging you for the time spent but you're paying for our knowledge as well. I remember the owner and myself would go home each night and spend 2 hrs or more studying and reading books. Our learning never stops.

[edxuesheng]

Thank you for all these awesome and really informative courses.Actually once I myself lost about 300Gb data (from which 10 Gb were important). my external disk were encrypted with truecrypt and header or something got corrupted so it could mount image but couldn't read filesystem. everything ended happily i got back most of the data, but I struggled with it about 2 weeks to find solution. Encryption is deathtrap if it fails!

[DeWaynesArtDreams]

ID10T errors. LOL. We talked about those customers at my tech support job. And PEBKAC.

[Pulsonar]

Succint and instructive but whats with the Guantanamo Bay inmate fashion? 

[mdjavedsheriif]

Man i seriously don't know why u aren't famous on Youtube yet!

[spacepirateivynova]

Ohh, All my heartstrings got pulled out a long time ago. The doctor said they needed to go.

[whiskeyify]

sometimes customers will ask me to save stuff before I reinstall windows...I always write on the invoice "will try to save all files" in other words I don't promise that I can find & save all their files.

[everene]

THANK YOU ELI, I'm sorry you don't get the views you deserve...

[nasnatha]

This is a good video Eli. Thanks a bunch!!

[kimopryvt]

wow eli this video really help me thannks

[NotTheBestPvP]

Actually Eli, I am 15, and I am only watching this for intellectual purposes.