ITIL® 2011: Release, Control and Validation: Release and Deployment Management Part 5

In this video, you will learn about The importance of Service Management as a Practice concept and Service Transition Principles, Purpose and Objective; The importance of ITIL® Release, Control and Validation while providing service; How all processes in ITIL® Release, Control and Validation interact with other Service Lifecycle Processes; What are the processes, activities, methods and functions used in each of the ITIL® Release, Control and Validation processes; How to use the ITIL® Release, Control and Validation processes, activities and functions to achieve operational excellence; How to measure ITIL® Release, Control and Validation; The importance of IT Security and its contributions to ITIL® Release, Control and Validation
The technology and implementation considerations surrounding ITIL® Release, Control and Validation; Change Management as a capability to realize successful service transition; Service Validation and Testing as a capability to assure the integrity and the quality of service transition; Service Asset and Configuration Management as a capability to monitor the state of service transition; Knowledge Management as part of enhancing the on-going management decision support and service delivery capability; Request Fulfillment and Evaluation to assure meeting committed service level performance; Release Control and Validation process roles and responsibilities; Technology and Implementation Considerations and Challenges, Critical Success Factors and Risks associated to ITIL® Release, Control and Validation