Concierge Onboarding - My Secret Weapon to Increase Conversion Rates

Using this process I got a true understanding of my customers and their pain points.

Most people focus on quantitive testing through a/b testing, in-app messaging, & emails but I'd rather go straight to the source (my potential customer) and talk to them. I over deliver and set them up to be successful with my product and then figure out how to automate it and apply that process within the sign up flow.

[marcuskaroumi]

Totally agree, the audio is bad but the content is great. Love your short videos :) :)

[brandonfrisch]

Sujan, great content. The audio was distracting however. Thanks.

[david_gill]

Sujan, concierge onboarding is certainly a good way to improve LTV and reduce churn, however many clients don't want to talk to a rep, and will undeniable feel "turned off" if they can't roam around your software. How do you make sure that doesn't happen? Concierge onboarding increases your conversion rate, but overall product trials most certainly have gone down no? We are facing a similar issue with our software. We currently offer concierge onboarding, but a lot of potential clients go straight to the competition simply because they offer a free trial without demo, and we don't. Looking for advice here. Thanks and keep up the good work!