Don’t Overlook this Key Element of a Delightful Customer Experience

Just as customers value different things at different times, they also value different STYLES OF SERVICE.

When your team knows which style is appropriate at which times and how to offer the best style of service in EVERY situation… you’ll be able to DIFFERENTIATE your product, service, and organizations in DOZENS of ways. And any one of those ways may be the reason a customer chooses YOU over other options in the market.

Watch the video to how discover the FOUR STYLES OF SERVICE and to see how the RIGHT STYLE allowed one company to turn a simple service transaction into a DELIGHT.

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Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

Stay in touch with Ron on social media!