Building progressive public services with data science and AI with Helen Margetts

A presentation by Prof. Helen Margetts (University of Oxford). This event is part of the Digital Governance Research Colloquium hosted by the Centre for Digital Governance.

AI and data science hold great promise for revitalising public services without major increases in public spending. But in many countries, particularly the UK, digital government initiatives have failed to reach their full potential over the past twenty-five years. This talk argues that the latest generation of ‘data-intensive’ technologies, including data science and AI, can succeed where past efforts have faltered. It provides a roadmap for how to harness the power of recent technologies for a more productive and equitable public sector. The presentation draws on the ‘third wave’ of the digital era governance model to identify organisational changes necessary to develop progressive, technologically enhanced public services.

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