That's who I am | Communication Course | Responding to Criticism Without Being Defensive

How'd you like to Stop Being Defensive and Get the Respect You Deserve: 3-Step E-V-A Strategy for Handling Criticism Instead of sounding defensive when attacked or criticized, try this 3-step E-V-A approach.

#communicationskillstraining #communicationtraining #attacked

First, express your feelings to show that you're engaged in the situation.

Second, validate the attacker's point of view to better explain your own viewpoint.

Lastly, ask questions to gather more information and buy time to respond in a way that reflects who you are and what you want.

Don't let attackers or critics dictate how you respond. Take charge and move forward with superior communication skills by enrolling in our communication skills course or training. In these online courses, you'll learn specific examples and phrases to help embrace this approach and make it your own.

Remember there's a big difference in the reaction you get when you explain rather than defend yourself. Do not sound defensive, but use every criticism as an opportunity to demonstrate your character. Remember, you are in charge of who you are and how you communicate, so use this power wisely.

To everyone who feels defensive during challenging conversations, crafting a strategic explanation that comes from advanced communication skills training courses is a better option than defending yourself.

Instead of letting external forces like criticism force you to react in a certain way, in my course, Step out of the Shadows and Speak, you'll learn to take control of your communication style by identifying your values, beliefs and goals, and making every interaction in your life more purposeful.

So join us today and transform every opportunity into one that serves you.

𝗧𝗛𝗜𝗦 𝗩𝗜𝗗𝗘𝗢:
If somebody comes in and says,

Yeah, thanks a lot for taking all of the credit on the Jones Project that we worked on together.

I could say, "If you have a problem with management and they're acknowledging or not acknowledging your work, that's above my pay grade, so you go take it up with them."

I could say that and I might feel as though I'm justified in saying that, but that's not going to really get me anything. And remember, every time that we are criticized, every time that we are attacked is an opportunity for us to show everybody around us.

You don't dictate who I am. You don't dictate how I communicate. You might have a problem right now and I'm gonna try to help you work through that, but you do not change who I believe I am.

Therefore, the way I respond to you is going to have nothing to do with you; it's going to be a reflection of the person that I believe I am and a testament to that person. Nothing more, nothing less.

That's who I am.

𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗬𝗼𝘂𝗿 𝗙𝗿𝗲𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝗸𝗶𝗹𝗹𝘀 𝗦𝘁𝗮𝗿𝘁𝗲𝗿 𝗞𝗶𝘁 𝗛𝗲𝗿𝗲:

𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲:

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝘃𝗶𝗱𝗲𝗼𝘀:

𝗟𝗲𝘁’𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁:

𝗔𝗯𝗼𝘂𝘁 𝗗𝗮𝗻:
Internationally acclaimed author, trainer and keynote speaker Dan O'Connor has been transforming the lives of millions through communication training for over 20 years. As a former customer service leader of Equitable Financial, JCPenney and Wells Fargo, Dan leverages his extensive experience and tactical verbal patterns to give people the words to help project polished, competent and confident images in all communication settings - professionally or personally. His powerful training includes teaching scripts, step-by-step communication strategies, danger and power phrase lists, and more.

[TheWizardOfWords]

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[SydMountaineer]

Dan, you are one of the RARE people who cares about teaching people to take care of themselves & others at the same time. Which in turn is taking care of ourselves even more, because, after all, we live in an interdependent universe, so taking care of others IS taking care of ourselves. 💕💕💕

[Youtubewonderer]

you’re the best
thank you for sharing your wisdom
🌷🙏♥️🙏🌷

[Sad_Bumper_Sticker]

So what would one say in reply in order to display/communicate that attitude?

[miffedcuttlefish]

Taking full credit on something you didnt do on your own IS a pretty shitty thing to do. That criticism though poorly worded would be accurate, and is a quality that SHOULD change in that person.