Handling Customer Complaints | iHASCO

Part of offering great customer service is understanding and accepting that you can't control everything. Each customer has their own unique set of expectations. You can do everything in your power to anticipate them but inevitably some people are just going to be unhappy. As the saying goes “you can't please all of the people, all of the time”.

In this section, we'll see how to handle a customer's complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand.

With these few tips and a little luck, you'll hopefully find that you can help most of the people, most of the time.

But remember, customer complaints should be encouraged. That way you have an opportunity to turn their negative experience into a positive one. Customers who stay silent simply go away unhappy.