NEW Lightspeed Innovations for the New Year Webinar

Start 2025 off strong by discovering how Lightspeed’s latest technology can help you work smarter, not harder. In this webinar, we’ll introduce new tools and features designed to streamline your workflows and set you up for success.

Here’s what what we covered:

Lightspeed Mobile App:
Service Tech Video
Tech Parts Request
Communication Templates
Service Scheduler Improvements
OEM & 3rd Party Integrations

Recorded January 8, 2025
Transcript Summary:
This kickoff webinar for 2025 highlights new features and enhancements in Lightspeed, with a strong focus on service-side CRM, automation, mobile tools, and OEM integrations.

Key Enhancements in Service CRM
Automation & Follow-Up Chains

CRM follow-up chains automate communication throughout the service lifecycle, from appointment creation to post-service reminders.

Status-based messages (e.g., "Ready to Work," "Waiting on Parts") trigger real-time customer texts/emails.

All communications (outbound in green, customer replies in blue) are tracked in the Communications Tab for full visibility and accountability.

Improved Calendar & Alerts
System Alerts

Users can set alerts for follow-ups, parts arrivals, and more via text, email, pop-ups, or mobile.

Alerts are customizable by user and color-coded by urgency.

Calendar Enhancements

New drag-and-drop functionality allows users to easily reassign and resize appointments.

Mobile users can view/manage appointments and add notes from anywhere, syncing directly with the repair order or sales deal.

Mobile App Upgrades
Free to download and use (does not consume a Lightspeed license).

Supports full service access: repair orders, follow-ups, parts requests, calendars, and communications.

New mobile tech features include:

Video Capture: Techs can record repair updates and send to customers, improving transparency and trust.

Enhanced Parts Requests: Add non-catalog items (e.g., from hardware stores) with photos, measurements, and notes.

Electronic Signatures & Forms
Technicians or service writers can generate and send documents to customers via text/email.

Customers can sign digitally using their own device or a dealership tablet.

Signed documents are stored in the repair order and can be resent or reaccessed at any time.

OEM & Third-Party Integrations
Over 450+ integrations with OEMs and third parties.

Access to:

Electronic Parts Catalogs (EPCs) like Parts Manager Pro, PartSmart, and RV Partfinder.

Real-time warehouse inventory for sourcing out-of-stock parts quickly.

Warranty & Recall Alerts that pop up when a unit is added to a repair order.

Lightspeed’s Partners Page (on the website) allows dealers to explore available integrations by OEM, department, or industry.

Help & Support Access
Lightspeed Support Portal via the "Get Help" button includes:

Searchable knowledge base

On-demand webinars

Chat and 24/7 phone support

Custom learning paths and FAQs

This webinar showcases how Lightspeed continues to innovate dealership operations with tools that automate communication, streamline technician workflows, and enhance customer experience—all accessible from the desktop or on the go.