How Live Chat Works And How It Can Help Your Business Grow?

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How Live Chat Works And How It Can Help Your Business Grow?
You know that bubble that pops up on some sites that suggest you start a chat with a consultant? That’s LiveChat. And yes, it can seem pretty simple, a chat window opens up, and you, as a customer, can ask a question. And that’s what I thought when I entered LiveChat; however, I’ve learned a lot more, and this simple tool can actually increase sales on your site, or increase customer satisfaction, and we’ve got the data to prove it.

As you can see, there’s more to LiveChat, and it’s not just a communication tool. You’ve got access to many tools and features that are there for you to make your communication with customers much easier.

Let me know what you use to chat with your customers in the comments.
I’ll see you in the next video.

00:00 Introduction
00:43 What is a live chat?
02:00 How does live chat work?
02:31 Live chat vs e-mail and phone
04:31 Live chat for support
06:21 Live chat for online sales
07:25 Live chat for lead generation
08:16 Live chat for business intelligence
09:01 Outro

#livechat #growth #customerexperience
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Hi, great to see you here! :)

We are LiveChat, and our mission is to help people and businesses communicate and express themselves better. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.

However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.

PS. We know that’s a lot. We’re pretty proud of that.