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Personalization: Opportunities, challenges and trends
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Learn from industry peers at M&T Bank, Citizens and BAI on the benefits and hurdles of connecting the human to the digital during this panel discussion.
The panelists are:
• Lamont Young, head of digital and customer experience at Citizens
• Aarthi Murali, chief customer experience officer at M&T Bank
• Karl Dahlgren, managing director of research at BAI
• Moderated by Holly Hughes, chief marketing officer at BAI
The panelists are:
• Lamont Young, head of digital and customer experience at Citizens
• Aarthi Murali, chief customer experience officer at M&T Bank
• Karl Dahlgren, managing director of research at BAI
• Moderated by Holly Hughes, chief marketing officer at BAI
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