Package not received (Call Center scenario)

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Developed by :
Emanuel Quesada
Joshua Calvo

Hipronary School

[juliojacobbarrera]

"Being a call center representative is undeniably tough, but it's a whole different level of challenge when you step into the client's shoes. We've all been there – listening to phrases like 'I do apologize, ' 'I'm sorry to hear that, ' 'I'll transfer you to, ' and the seemingly endless 'I'll escalate this to.' It's a dance we're all familiar with.

[danielguatibonza]

amazing and helpful video as always guys keep the work up Hipronary team!!

[arielgg]

Great video!!
Make a video about when the customer want ti talk with the supervisor.
How i avoid that

[KelvinShowTV_]

👍🏻!!! You need to make a video promoting NPS at the end of the call …. You know, the survey !! For try to get a good rate or KUDOS by the customer even though the call is good or bad!!!

[cristianruiz]

Esa simulación de llamada me recuerda a los casos de Macy's, solo que son más groseros y no te dejan hablar xd

[jeremy.]

Amazing, i would like to have you lisent bro 😂

[augustovazquez]

Bien ruda la morra, así se descala a la morra😂🎉🎉

[davidsanchez]

Sería genial que todos los clientes iracundos fueran así de educados, que en realidad te dejarán terminar la frase antes de argumentar algo, están cerca de la realidad pero no tan cerca

[fazilatanwar]

pls make vedio about
credit card offers to customers

[derpnerpwerp]

Youtube algorithm seems a little fucky.. I've never worked at a call center in my life. And if I did, I think I already have a good handle on basic human interaction skills

[Michael_swc]

Vocabulary videos and how to understand their English ?

[vampirelordgvirus]

In all this videos he apologizes too much, I understand u have to give a good customer service, but that it's annoying just with hear it