Demystifying Technology Adoption through Implementation of a Multilevel Technology Acceptance

Demystifying Technology Adoption through Implementation of a Multilevel Technology Acceptance Management Model

Gilbert Busolo, Lawrence Nderu and Kennedy Ogada, Jomo Kenyatta University of Agriculture and Technology, Kenya

Abstract

Successful data driven decision making in any organization is anchored on the tenets of knowledge as a strategic resource. Successful adoption of a technological intervention to harness this pivotal resource is key. Institutions leverage on technology for prudent data management to drive knowledge management (KM) initiatives towards quality service delivery. These initiatives provide the overall strategy for managing data resources through making available knowledge organization tools and techniques while enabling regular updates. Some of the benefits derived from positive deployment of a technological intervention are competency enhancement through gained knowledge, raised quality of service and promotion of healthy development of an e-commerce operating environment. Timely, focused and successful adoption of technological interventions through which knowledge management initiatives are deployed remains a key challenge to many organizations. This paper proposes a multilevel technology acceptance management model. The proposed model takes into account human, technological and organizational variables, which exist in a deployment environment. To validate the model, a descriptive survey was conducted sampling ICT personnel in the Kenyan Public Sector.

Keywords

Technology Acceptance, Technology Adoption, Knowledge, Management Model, Multilevel, Technology Model

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