Cannot Detect MFCJ5330DW MFCJ5830DW or MFCJ5930DW

Learn how to clear the “Cannot Detect” error on your Brother MFC-J5330DW, MFC-J5830DW, or MFC-J5930DW inkjet all-in-one printer.

The model shown is the MFCJ5830DW

Models covered:
Brother MFCJ5330DW
Brother MFCJ5830DW
Brother MFCJ5830DWXL
Brother MFCJ5930DW

Use the following links for “Cannot Detect Ink Volume” errors:

Quick Links / Table of Contents:
Models covered 00:09
Determine problem color 00:41
Verify ink 00:51
Verify ID chip 01:22
Check cartridge ink level 01:35
Cycle the power 02:02
Reinstall cartridge 02:12

Transcript:
Welcome. Today we are going to look at clearing the “Cannot Detect” error on your Brother MFC-J5830DW

This video will cover multiple models. Even though your machine may not match the model referred to on the screen the overall process will be the same. (Covers MFC-J5330DW and MFC-J5930DW unable to receive too.)

Genuine Brother ink cartridges contain a chip that communicates the color, ink volume and model of the cartridge to your printer. The “Cannot Detect” error appears when the machine cannot detect that the correct cartridge has been installed. Please note “Cannot Detect Ink Volume” is a separate error and is not covered in this tutorial. If your machine displays the “Cannot Detect Ink Volume” error, follow the link in the description for the appropriate troubleshooting procedure.

To begin, examine your machine’s display to determine which one or more cartridges are causing the error and open the ink cartridge cover.

Then release the corresponding ink cartridges by pressing the lock-release levers. Remove the cartridges and verify that they display either a genuine Brother INKvestment or genuine Brother Innobella logo on each label. The correct logo, and type of ink will depend on the model of your machine. Consult this chart to verify that your machine is using the correct type of ink

Be advised that using non-Brother ink and cartridges can affect print quality as well as the performance and reliability of your Brother machine.

Next verify that a green identification chip is mounted to the top of the ink cartridge. If the cartridge you are using displays the wrong model number or is missing the green chip you will need to replace it with a genuine Brother cartridge of the correct part number.

Otherwise place it on a clean flat surface with the ink sensor window facing up as shown. Placing scrap paper under your ink cartridges is recommended. Look through the ink sensor window and observe the position of the black ink sensor flag. If the flag is positioned on the left side of the window it means that the cartridge has reached the end of its life and needs to be replaced. If the flag is positioned anywhere from the middle to the right side of the window the cartridge contains sufficient ink to be detected by your machine.

With the cartridges still removed, close the ink cartridge cover and unplug the power cord from the wall for 15 seconds and then plug the cord back in.

Once the machine restarts, the No Ink Cartridge error will be displayed. Open the ink cartridge cover and install the missing cartridge slowly and firmly until it locks into place. If more than one cartridge has been removed, install them in the order listed on the display. Close the ink cartridge cover. If the error message clears then your troubleshooting is complete.

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