Quality Hot Topics – Episode 1 – How to Automate Manual Quality Processes

Quality Hot Topics is an educational series where call center industry leaders address their most pressing Quality Assurance challenges and provide best practice advice. In this episode, they discuss some of the challenges they face with manual quality processes. The team focuses on the drawbacks of manual interaction assignments and how the use of technology can streamline this process. A demonstration of Quality Central, a NICE quality management solution shows how effective it is to leverage automation to make an impact on the call center objectives.