Walmart Grocery Review: How the Grocery Delivery Service Works

Grocery delivery services like Instacart, Shipt and Amazon Fresh are gaining popularity. Team Clark tested Walmart Grocery Delivery to show you how it works and give you our review of the service. We'll show you what to expect from this grocery delivery service and what fees Walmart charges, too.
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[ShowBand]

Hi, I’ve been driving, shopping & delivering for Walmart for over a year. My past work experience is 16 yrs in retail & customer service. I’m sorry to hear about the mishaps that have occurred with some of the deliveries. I’d like to explain however that unless we’re filling a shop & deliver we are not the responsible party for how items are packed or for what is in those bags. We go to pick up items from the various stores, the Walmart associates bring them to our cars, they load our cars and then we deliver them as we received them. If you want the order to be handled or placed in a particular place, you have to let your driver know. We may or may not receive msgs from Walmart. They certainly try their best but no human is perfect. I try my very best to please my customers and try to go above and beyond for each one. Thank you for your time in reading this. I hope it helps.

[MuchShrimp]

Have used this for a few years, it’s good and convenient. One problem is that they seem to frequently give you the fruits and vegetables that are over/under ripe, beat up or generally a lesser quality. Seems im often getting the ones that get picked over by the in store shopper. Often try to make in store purchases to get the good qualityproduce

[sdatta]

Beware of home delivery from Walmart, recently my package was delivered, but the item was missing from the inside and Walmart did not refund me even after multiple follow-ups.

[deborahdufour]

In attempting to place my order it kept reverting back to reservation expired could not get around that issue

[samratpaul]

I live in Toronto Canada, I am ordering my groceries from Walmart since December 2019 . Every month at least once or twice we get groceries delivered. Products are as cheap as no-frills and if any item goes missing the customer service team right away refunds the item without questions . Extremely satisfied with Walmart .

[stephanieshockley]

When they bring your stuff they're supposed to knock on the door to let you know they are there. But my delivery person never did knock. And I did not know my things were out there and my food almost spoiled in the heat.

[Brandon-clmr]

I signed up for Walmart Plus delivery trial needless to say my FIRST Ever delivery Order never showed up over 2 hours later after my delivery window passed I cancelled my order 9:25PM and cancelled the free trial it doesn’t work especially if your expecting it to arrive.
Just read all the complaints about late delivery or never being delivered at all. Walmart tryna compete with amazon prime and it’s definitely not working.

[anacondaeunectes]

Just cancelled my membership. WAS free delivery AND NO minimum order. They just changed that as of February 2023. Now have minimum order $35 same as Safeway or Fed Meyer. Part of the allure was no minimum required. Also, item availability has become as bad as Safeway! Also, am not offered option for substitute if item out of stock. Beware.

[somai_]

Terrible experience with Walmart. I placed a grocery delivery order for 7 to 8 pm today and according to their website it's still "processing" and waiting for driver. I contacted support and was told it'll be delivered 10 to 11. It's past 11 and I still haven't received anything and their tracking website has not been updated. I recommend shopping somewhere else.

[fmpApps]

I have used the delivery service for several years. two times my order was canceled because it wasn't filled in time, no big deal. I just reordered.
Refunds are easy except for those where the item has to be returned to the store.
I am going to start planning my meals and ordering accordingly.

[larryvisgar]

I just did this and I noticed they automatically charged tip after I already cash tipped

[dJ.kNiGhT]

Wow just made my first order but the people who get your things do alot some people people order heavy things at the checkout they say tip the delivery $4, $7 or $10 i choose what they choose to me to tip it was $7 i did order heavy things water milk sodas and more can we change the tip i want to chose $10 those were the only choice they gave me 30 day trial not 15 days

[drivesecure]

well i tried this wal mart thing first one a little program did not get everything and tried them again today and never got my order placed order on friday for delivery. today 10 -11 am never got it they keep telling me problem with drivers called and talked with there customer service jerks and they tell me it will be there never got it trying to find wal mart home office number just to let off some steam i am done with this clown company they offered me 10 freaking dollars told them stick it !!!

[LazyPlays_]

im curious what states/areas these comments are in, some seem like hit or miss, what i might do, and think you should also do is to test it first, order some fruit, meat, and something like lunchmeat and see how it goes, also i know it most likely also depends on the driver and person putting it in the car but yeah, might try it out one time to see.

[disco_life]

did not charge me the lower price on substituted items..

[chrissyn]

My Walmart does not communicate with us. The only option we have, is to return items that we are not happy with (substituted items). At least w Instacart, the shopper communicates by even sending pictures of substitute item and lets me pick.

[MargaretDart]

Signed up with Walmart grocery delivery in February, 2025. The last 2 orders were missing items that were on my list to be delivered. That's a problem. As they charged me for missing items. You have to check your bags.

[sunsetatshabooms]

Thanks for sharing. I've gotten over ripe fruits & veggies so I'd rather have under ripe.

[yumyaml]

is this subscribtion is the same like the walmart express fee. and also . can i buy the annual fee and share with my mom, i mean i buy the grocery for my mom, but different address ?

[hahaipokedyouoel]

My daughter is happy with the service and products received. No problems with delivery.