Vinted’s customer service is a JOKE !!

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[CardiffOneOne]

Couldn't she just put the item in an envelope and address it herself and send it to you?

[dpw]

I'm a postie in my day job, so I see a lot of vinted 'parcels' because we do the inpost to door ones. Shocking isn't the word - old food packets and carrier bags used as packaging. It's a wonder anything turns up in one piece.

[johnherbert]

I get due to a technicality with the labels the item can't be shipped... But am I being daft here, what was stopping the sender writing your address on the item and posting it, to save the whole palaver? 🤷
To me it sounds like the sender hit posted and had no intentions of posting it, as ONLY they can mark as shipped.
And by sounds of it didn't want to rectify the situation, as you were willing to accept you'd lost money?

[andym]

This might be a stupid question. But when Vinted wouldn't let the seller print a label, and when the seller had the money. Why couldn't they take it to the post office and send it themselves?

[DawnFowle]

Thanks for the warning. I’ll stay clear of Vinted

[MatthewLenton]

I've had nearly 1200 sales on Vinted and luckily I've only had a couple of issues

[shaunh]

Vinteds customer service must be illegal and break plenty of rules. The company is just criminal

[Mr_Momentum]

Never used Vinted. Don't think I ever will after watching this 😮

[nanabear]

Ive had more issues with ebay, than vinted, and don't get me started with Amazon 😂😂😂. Lessons learnt buy in person in store so i know what im getting. Online shopping is one cause of high street decline and job losses. People say online more convenient, not when you have to keep sending stuff back or chasing up deliveries or goods arrive damaged etc.Thats not helping carbon footprint.

[sstobbe]

Why start using an account without filling out important information? I don't understand that. That might just be the problem from starters. And it did be flagged as a person responded in the end.

About customer services, that simply doesn't excist anywhere anymore, unless you have small local stores. So, Vintage is just adjusting to the other fraudeules companies.

[kimmcanally]

I feel your pain Andrea, totally fed up with Vinted. They kept deleting my listings saying I am not using the correct branding or my spelling or description is incorrect. I tried to list a Hammersley coat, Ariat boots, Oui jumper and a couple of other named brands. They were all rejected, I kept sending messages all to no avail. Then they closed my account for a week 😠😠 . I was fuming. Listed everything on Ebay and actually got more money so they lost out and I gained. I won't be listing again with them unless they sort out there customer service.

[janesdresser]

I sold an item and the buyer said she went to pick it up but it wasn't there, we had marked it as delivery. Bot told us they would look into it, please do not message again, so we waited then received a message that no further action would be taken ❤ so they sided with us.

[oomrsunshineoo]

I try to sell some stuff on there, but because I took my photos and put on a white background to make it look nice. They said I couldn’t use images from the web. And cancelled all my items

[neilherring]

I started buying on Vinted, sending items to my address, then saw it was cheaper to pick up from the drop off point, which is 100 yards from my front door. All was going well for the first couple of weeks. Then suddenly all the items kept coming up as 'courier couldnt deliver, item is being returned to sender'
A whole raft of stuff all got sent back to the senders. Weird.

[willrobinson]

If vinted paid the seller then just do hand written address label and take post office as they been for the item, maybe she would just need to pay the postage separately . I understand frustrating but sounds easy to fix

[leerocketmailclough]

I'm not surprised about your story, I've had two really odd customer service involvements on vinted, the very basic one, bought some porcelain, arrived chipped, seller was mortified, agreed to take back, vinted then charged me for the label. So I thought ok well when it gets back I'll get refunded I guess, I did get refunded for my original purchase, however I'm now out of pocket the £3.90 cost to send it back, Vinted Customer service response, the case it closed thank you! Wait what the postage? no sorry that case is closed!

[gazw]

Tbf ebays customer service is dreadful aswell

[danbunce]

I had an issue where they withheld my funds due to some stupid reason. Hails to get in touch with them and send proof and still wait around 48 hours for it to be sorted. This video is proof that Vinted support need a reality check

[kapkone]

This happened to me as the seller. I just posted it myself once vinted had marked it received

[justlikebuttah]

How did you pay for the item if no details?