ServiceNow Project Roles and Responsibilities - Part 1: Leadership

Part 1 of My 4-Part Series: ServiceNow Project Roles & Responsibilities

When I first started working on the ServiceNow platform, I had no idea what some of these roles were. What is an Account Manager? Why is there an Engagement Manager involved? What exactly does a Project Manager do? These were all questions I had, and I know I wasn’t alone.

That’s why I’m excited to launch this video series, starting with Project Leadership category roles: Account Manager, Engagement Manager, and Project Manager.

During each video, I’ll provide the following information:
- A description of what they do
- A salary estimate for the role
- A list of their responsibilities (including what documents they may be responsible for)
- Insights into who they most commonly interact with during the project
- An overview of the certifications they may have

Stay tuned for Parts 2, 3, and 4, where we’ll dive into cross-functional, technical, and support roles you might come across in a ServiceNow project.

0:00 - Intro
1:56 - Account Manager
4:13 - Engagement Manager
6:44 - Project Manager
10:01 - Project Team Structure: Leadership

Other resources:

[Allenovation]

Parts 2, 3, and 4 will be releasing each Wednesday over the next few weeks! Consider subscribing and enabling notifications so you don't miss it!

[bobbybob]

Great info as usual. It is really good to have a birds eye view of a project organization. It helps put everything in perspective. Thanks a lot, as always!

[kena]

Never knew about the AM and the EM before. Thanks for the lesson!

[DavidWillequer]

The timing of this video series couldn't be better - thanks for the great content!