Ep 116: Customer-Centric Agile: Making CX/UX Lean and Agile

These are my new slides on understanding Agile and Lean, how we can use those principles, how we can speak the business' language, and get that seat at the table. Pop the popcorn!

Chapters:
0:00 Introduction
01:54 Understanding Lean and Agile (slides on Lean)
13:13 Agile, In General
27:10 "Big Design Up Front"
38:23 SAFe Agile Is Quite Possibly The Worst
45:22 Making CX and UX More "Agile" and "Lean"
1:12:48 Additional Advice
1:25:53 Warning: You're Gonna Need Resilience
1:34:54 Transforming Companies Toward Customer-Centricity
1:35:08 Speaking The Business' Language
1:47:39 Time Estimation
1:55:37 CX and Customer-Centricity
02:09:26 Where Do We Start?
2:18:06 Maturity Is Customer-Centricity

[guptaekta]

Loved the episode, Debbie! Thank you so much! It was super informative :)