Dave’s journey of 34 years. Sometimes it’s tough making people happy. Do your best

Best equipped shop in Utah 💥
Family run business of 34 years
Full CNC machine shop
We do Diesel, gas and have a special team of Sprinter mechanics

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[NormalisViri]

Dave did an awesome job on the phone. That poor fellas personal issues are so daunting he can't think straight.

[JonRyanJensen]

Twenty-three years ago Dave told me some things about my car that made me feel frustrated by the situation. But he was right about the car. I was wrong. I was probably one of those crappy days for him. But in two decades since then, he has always treated my mother, other family members, and our neighbors right. Keep up the good work, Dave.

[jeffreydennis]

Tell that guy to come get his truck. You were more than diplomatic. The guy is mad at his truck because he didn't maintain it.

[Oneupserviceautorepair]

that dude is not your customer. You earned the right to deal with better customers. Keep on keeping on.

[weloveups]

The customer had no ability to listen. I think your advice was spot on.

[johnevans]

That truck owner has ALOT more problems than that truck. Good on you sir for your decency and honesty 👏 🙏 to you and yours

[kevingilmore]

Dave, you handled that like a pro. You didn't take anything personally and kept it professional. Very impressive!

[amandaspencer]

This was a tough video. I felt your pain when talking to the truck owner. Owning a business isn't for everyone. Thank-you for being brutally honest.

[Jdmess]

I worked for a big multi location shop for several years, unfortunately they eventually let me go because i just wanted to be honest with people, like Dave. The culture of the shop was to rob people quickly. I've since left the trade becuae of this. This channel helps me remember the good times.
Thanks Dave

[jimmartin]

Dave, you are 100% honest with this customer. I don't think he understands what you're talking about. I would not do the fuel system, and I would have him come and pick it up.
This customer is going to be a long, time headache to you, and I would just give it back.

[xlyamx]

dave did a whole lot better than i would have done. man, i just learned SO much watching this video. this is a perfect example of how to let a customer blow their steam and still be able to keep your cool. that is A1 customer service right there.. i hope that man knows that..

[brazibeatz]

Honestly this was very professional and straight to the point

[rosschamberlain]

A seized turbo suggests a massive overheat that cooked the bearings. The CP4 could've failed from bad design, but if it did overheat, that could've been the cause of failure. Other shops replacing injectors could've introduced contaminants into the fuel system, which could've also, at least, been a contributing factor. And those injectors could've been bad, and were replaced in good faith, but the engine running badly should've been noticed and the customer informed, and probably was. If you all fix the fuel system and send it on, you'll likely get blamed for it not running right. He's probably tried that before. My advice is to button it all back up, charge him for the hours logged, and, politely, tell him to pound sand. And before the door knocks him on his ass on the way out, give him a detailed list of the truck's issues, have him sign it, get it notarized, and document that he had it in his hand when he left with his truck. That truck is mechanically totaled. The customer is probably fully aware of that and he's frustrated that he can't get his insurance to cover it.

[andybecker]

This is EXACTLY why I’m not a residential HVAC tech anymore. Like you, I tried and worked my hardest to make the customer happy but sometimes people are not rational or reasonable. I worked at multi million dollar homes where people actually crucified me for locking out or “red tagging” an unsafe furnace where they couldn’t afford a new one. That call was painful for me to watch but I assure you that you did EVERYTHING that you could and with true professionalism. You can’t fix stupid.

[svedberg]

As a shop owner I tell my people we have to have 3 "yes's" to do a job on a vehicle. Is it good for the car? Is it good for the customer? Is it good for the shop? I feel you did a wonderful and professional job speaking with the customer. You were calm, you listened, and you were willing to say the bad news. In my opinion, you had 3 no's. In this situation, my shop would not work on the vehicle. Even if we refunded 100% of the money, I would have paid my technician, taken the loss and moved on to the next job. JMHO Great video!!

[OscarFlores-mwtv]

There should be more people like you, thank you for showing those videos that teach you a lot.

[mr.peabody]

Handled like a pro. He's got other issues and he's trying to bring you into his mad mad world. Great job.

[alanjordan]

I once replaced a cabin air filter on 2002 beetle. The customer had a nice dash mat with like 20 little bobbly heads velcroed to it. I carefully removed all of the bobbly heads and the dash mat, replaced the filter, and meticulously put the dash mat and all of the bobbly heads in their place. Later in the afternoon i get the car back with the customer saying i didnt replace the filter because everything was still in the same place on the dash. I took everything off a 2nd time and showed the brand new filter to the customer....who the then told me it wasnt new because it its full of dark black dust...and he also found 2 leafs in the plunum chamber that i missed with the vacuum cleaner.
Then i showed him the date code on the filter and asked how a filter made a few months ago could still be in the car that is 4 years old...and then explained the cabin filters are impregnated with charcoal to aid with odor removal.
That was the day i decided to change careers.

[rickbusch]

Dave, as a diesel mechanic for 15 yrs.A Snap On tool dealer for 17 yrs.I have been in hundreds of shops and seen the good and bad shops, but you are hands down the best I have ever seen.Love your channel!

[diesellife]

Dave, i am a certified mechanic and we need you. I respect your believes in this trade. You show the public what we do, that helps fight back the negative perception always associated with mechanics. You are fighting for all of us out there. So thank you from the bottom of my heart. God bless your family.