Costs of Quality - Prevention Costs, Appraisal Costs, Internal and External Failure Costs Explained.

In this video, we have covered a complete discussion of different Costs of Quality including the Prevention Costs, Appraisal Costs, Internal and External Failure Costs which are also known as costs of Good quality, and costs of Poor Quality Explained precisely.

00:00 Introduction to Quality Costs

00:30 Prevention Costs
00:54 Quality planning and engineering Cost
01:18 New products review Cost
01:38 Product/process design Cost
02:23 Process control Cost
02:37 Burn-in Cost
02:44 Training Cost
02:54 Quality data acquisition and analysis Cost

03:13 Appraisal Costs
03:41 Inspection and test of incoming material Cost
04:04 Product inspection and test Cost
04:28 Materials and services consuming Cost
04:39 Maintaining accuracy of test equipment Cost

04:50 Internal Failure Costs
05:15 Scrap Cost
05:25 Rework Cost
05:43 Retest Cost
05:52 Failure analysis Cost
05:59 Downtime Cost
06:14 Yield losses
06:28 Downgrading (off-specing) Cost

06:58 External Failure Costs
07:17 Complaint adjustment cost
07:27 Returned product/material costs
07:39 Warranty charges
07:46 Liability costs
07:54 Indirect costs

08:27 The Analysis and Use of Quality Costs

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[abeedhasan]

The best explanation about quality cost I've ever seen. Thanks for your efforts.