Caterpillar Optimizes Service for Critical Operations with ThingWorx

Cost and speed of service, technician training, and competitive differentiation are important to service teams and the customers they service. However, when quality, on-time service is essential to protecting people’s lives, equipment uptime is critical.


This is particularly true for the DeBeers diamond mining operation just shy of the Arctic Circle. Caterpillar and distributor Finning use PTC’s Service Optimization solution to ensure that DeBeers personnel are safe and that operations continue to run optimally, with minimal interruption.