Why FBO Etiquette? The Unwritten Rules of Private Aviation

Join E3 Members at Fort Lauderdale Executive Airport, one of the busiest GA airports in the nation, as we tour Banyan Air Services, a top-ranked FBO. In this episode, we dive into essential FBO etiquette-covering the do's and don'ts to ensure a seamless arrival and departure. From mission planning to ramp procedures, learn from the experts at Banyan how to make your FBO experience smooth and stress-free. Whether you're a seasoned pilot or new to the skies, these tips will help you navigate any FBO with confidence. Don't miss out on these valuable insights!

00:00 Introduction
00:07 At Banyan Air Service
00:35 Banyan Lobby -
01:10 maintenance, customs, paint, FBO
01:50 Aircraft mission planning
02:20 Aviation Weather NOTAMs, fuels planning
02:50 Fort Lauderdale boat show
03:10 Questions to ask ahead of arrival
03:50 where to enter the ramps
04:20 call on uni-com
05:05 on the ramp
05:30 which ramp
06:45 follow me cart
07:40 Nighttime
08:20 Landing Lights
08:50 stopping the airplane
09:00 Parking your aircraft
09:30 breaks off
09:40 Baggage
10:00 special request
11:00 incidents
11:45 letting your pilot guard down
12:00 aviation communication
12:45 call ahead
14:00 what to think about inbound
15:30 leaving the aircraft ramp
16:00 look at the tow equipment
17:00 tow bar
17:40 pilot mistakes
18:30 watch for jet wash

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[eaviationassociation]

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[shawnedwards]

My dad always said "cross the I's and dot the T's" so I picked it up as well. :)

[fivestringslinger]

As a private pilot, current MRO maintenance tech, and former line service tech. I definitely have some pet peeves that I'll share in addition to the ones listed here! In no particular order:
1) I'll echo the sentiment to follow the marshal's instructions and park where you're directed. You don't know exactly what's going on at that location.
2) Don't dump your sump fuel, ice buckets/coolers, coffee carafes or urine jugs on the ramp. Especially in the winter time where the latter ones turn to ice! Plus it's gross. C'mon guys.
3) When departing, if the line techs are busy elsewhere (we do try but it happens), please have the courtesy of picking up your wheel chocks and cones and don't just leave them in the middle of the ramp. At the very least, stack the cones to one wingtip and place the wheel chocks next to them. Don't leave them for someone else to run over. And don't fire up and blow your tailcone across the ramp. We had another aircraft get damaged like that once.
4) Taxi out to the run-up pad to do your run-up. Don't do it on the ramp. Not only is it loud and obnoxious but it also turns any stray FOD into projectiles that could injure someone or damage other aircraft.
5) If you're leaving the property right away and requesting fuel while you're gone, please unlock your fuel doors/caps.
6) This is an MRO specific gripe: If you're dropping your aircraft off for annual, please clean all your stuff out of the cabin as much as feasible. Headsets, iPad mounts, charger cables, the pile of random crap in your baggage, dirty tissues, and especially that Tide jug you use as a urinal behind the seat (Yes this happens a lot.) All that stuff is in the way and needs to come out for access.
7) Ramps are a busy place with people, aircraft and equipment moving around all over the place. Whether you're behind the controls or on foot, be attentive and mindful of what's going on around you. Pilots: Please wrangle your passengers. Especially children and pets.
8) If your aircraft has been serviced (whether by you or a line guy), always take a moment to make sure that it has been correctly reconfigured for flight. Check those latches, caps and access panels. It's rare that things get overlooked, but humans are fallible creatures.
9) Communicate if your aircraft has any special handling considerations. Scissor pins for towing, tip tank fuel imbalance limitations, nose gear turn limits, pressure release valves. Don't treat the line guy like an idiot, but don't assume everyone has serviced your particular aircraft before. Particularly if it's an uncommon model.
10) Last but not least: When in doubt, conduct yourself like a professional. Be polite, courteous, patient and communicate clearly.

Anyway, that's my contribution! Be safe and have fun, in that order.

[TwinTurbskie]

Glad they’re there to cross the i’s & dot the t’s 🔥🔥

[Mylifebook]

Good info for pilots to hear. Great job

[irabourstein]

Been there. Seen that. Banyan at F.L. Exec is a very smooth operation and has an incredible pilot shop.

[grege]

Keep in mind with your videos, when you're stating an acronym for the 1st time, say what that acronym actually is. This video just showed up on my feed and I had no idea what an FBO actually is.

[thomrieck]

Nice! These are things that just aren't generally taught to new pilots, and you kind of feel like you're getting thrown into the deep end when you finally get your PPL.

[RusscanFLY]

This was a great video! Is the first time I’ve seen someone talk to an FBO Director, about common etiquette issues. Definitely very helpful.

[mtnairpilot]

One etiquette mistake that many GA pilots make is not realizing that FBOs are a business. Most of them try to take care of the little airplanes the same as the big ones just for goodwill. However, when a single engine piston driver comes in, buys 20 gallons, and asks for coffee, ice, newspapers, use of the crew car, etc. and then complains if he isn't treated like the jet who just took 600 gallons, he isn't reciprocating the courtesy. The reality is a full-service FBO like a Banyan or a Signature probably lost money on his visit.

[drbcrb]

If you see a well known person leave them alone. Let them complete their business. Some well known individuals are also pilots.

[clintfranklin]

What would be considered an appropriate tip ($$$) for the line guys?

[JohnVieceli]

What does FBO stand for? Flight something?

[freedomlife]

Don’t forget to cross the i’s and dot the t’s.

[cmritchie]

Can you confirm the radio he has is NOT a VHF air band? It is a UHF their own communications...and that could be misleading....aviation radios don't have shoulder mics

[jacobroy]

2 hours to move those jets out of the hangar! Guess they take things slowly there.😂 That’s a 45 minute job if you don’t suck driving a tug.