Cloud Based Phone Systems: How Do They Work?

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Continuing our series, we answer FAQs regarding business communication systems including VoIP, Cellular & Cloud-based vs On-Site PBX solutions.

A Hosted Private Branch Exchange (PBX) enables your business to benefit from a fully featured telephone system without the expense of hardware and maintenance. A Hosted or Virtual PBX handles all the call routing at a remote location such as a data center which is regularly referred to as “in the cloud”. PBX systems can function over the Public Switched Telephone Network (PSTN) or over the internet or over a combination of the two.

Businesses are typically motivated to choose to use a Hosted PBX because of it's ability to reduce capital expenditure (CAPEX). A Hosted PBX requires a significantly smaller investment with little to no set-up and ongoing maintenance costs. The ability to scale becomes less work, less of a risk and less complex as the host takes responsibility for these. The business also benefits from not having responsibility for power or having to employ expensive IT staff to manage what is a vital communications service.

A Hosted PBX therefore, can offer a business the opportunity to cost effectively benefit from enterprise communication features such as auto attendant with Interactive Voice Response (IVR), employee directories, on-hold music & call transfer.

Hosted PBX systems can also provide significant disaster recovery. If problems at the location should occur, such as a power failure or natural disaster, the Hosted PBX system remains untouched and calls can be diverted to a different location or even individual employees cellphones, until such time as the issues are resolved.

Connect Everywhere can help you select from a number of Hosted or Virtual PBX solutions provided by our partners. By understanding exactly how your business works and how you use your communication system we can offer you a solution that will fit your requirements and budget.