The soap dispenser on my Bosch dishwasher is not opening and

JustAnswer Customer from San Antonio, TX: The soap dispenser on my Bosch dishwasher is not opening and therefore the soap tab does not release.
JustAnswer Customer from San Antonio, TX: Can I put the soap tab directly in the dishwasher?
Pearl Wilson: Assistant: Do you know the model of your Bosch dishwasher?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer from San Antonio, TX: The model number is * It is 3 years old.
Pearl Wilson: Assistant: How long has this been going on with your Bosch dishwasher?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from San Antonio, TX: Rather 4 years old.
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer from San Antonio, TX: That’s basically the issue.
JustAnswer Customer from San Antonio, TX: I had this problem with my old Bosch and the dispenser unit was professionally replaced.
JustAnswer Customer from San Antonio, TX: If I won’t hurt the machine, I would rather put the soap tab in manually, even if it is after the machine starts running.
Tyler Z.: Home Appliance Technician: Good afternoon.
Tyler Z.: Home Appliance Technician: My name is * * I'll be assisting you with your appliance today.
Tyler Z.: Home Appliance Technician: Please give me a moment to review your question.
JustAnswer Customer from San Antonio, TX: Thanks.
JustAnswer Customer from San Antonio, TX: Will do.