KingSmith Walking Pad Problem. Is it faulty?

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A new walking pad makes a loud noise and stops running in 10 seconds.
#workingpad #kingsmith
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I have the same issue right now. i lubricated the belt. Adjusted it back and fourth but nothing happens. I contacted the seller and they said it is normal. Which I disagreed with. Now they don’t want to replace or refund me. They will send me a motor so I myself can replace it. My God!

ma.ivycatesbalaquidan
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Belt rubbing on left side. Belt looks to be too far to the left. Lighting makes it difficult to see in the video.

MrWagtenor