Humans of Harry & David: Lana Hyde (Full Interview)

Lana Hyde, senior manager of resource planning, reflects on 40 years of service at Harry & David.

[joegray]

Honestly, Harry & David located in Medford OR is the worst vendor I've ever used. I've wasted hours this year trying to get a simple $600 order to go through. Their customer service team is poorly trained and in countless ways they've messed up my order this year. I've had issues in the past too. If you want to spend $600 with a vendor only to have to spend countless hours following up with them when the order is not processed properly (and having to wait 1+ hours each time waiting on the phone or chat) only to have them keep messing up the order then Medford's finest business, Harry & David, is the vendor of choice for your holiday gift giving. I'll never work with them again.