Customer Review Insights with watsonx.ai

#ai #genai #ibm #watsonx
In this use case, customer reviews for a rental car company are analyzed with minimum training data available to create a new model. GenAI models are employed to classify sentiment in these reviews and pinpoint key issues related to the rental car company's services. The critical business areas that pertain specifically to the rental car company are then identified, and effective corrective actions are determined. As a final step, the protection of personally identifiable information (PII) is ensured by identifying and masking it before storing the reviews for future reference