Native Call Queuing in Cisco Communications Manager (CUCM) Hunt Groups

Overview of the native call queuing feature that was released with CUCM 9.x to improve hunt groups. This works with any version of CUCM 9.x or higher.

[visigoth]

Well done, I was not aware of some of the additional functionality this added....thanks!

[walkerdarin]

Love these videos. You should put out more.

[robertouriarte]

Great video, simple and to the point.
Thanks

[neelamchaudhary]

Thanks Brother, this was a great help!

[ducktapepilot]

Very cool, thanks for posting this!!!

[arminfalcon]

Good job, nice video, call queuing well explained

[nicolassoto]

Is this supported for calls coming from the PSTN via E1 PRI?

[johnnydibon]

Hi! great work,
One question: Is there the possibility to display the numbers of calls in the queue somewhere on the "main screen", without looking in the queue-status? 
The reason is, to show the agent, that there is someone else allready in the queue, and he should hurry up to end his active call.
Thanks in advance

[alfonzogriffin]

What if I cannot get one of the numbers to work but all the others do?

[mashu]

Hi mate, Nice Video. How do you add Hunt pilot number to phone line button (like the one you have as Hunt Group Line). I have cisco 9951, would like to have similar feature at work.

[jeesemelepurathu]

what num is config in hunt line group.... or is it a ph button template....??

[peterornelas]

Fantastic! However i do have a question.
I have uploaded my own announcement file that i want the system to initially play.
I test it and everything seems to work for the first person.

Example. The first person calls, the system auto picks up and plays my first announcement which goes for about 50 seconds.

Once the announcement is played the system goes through and tries the hunt group.
If a second person tries to call in a second or 2 after the first person then the system does not auto pickup the call and the second person only hears the ring tone. Even after the first person is put through to the hunt group, the initial announcement is never played for anyone beside the first person that called in.

How can i get it going so that anyone who calls in whist the first person is on call to get it to hear the initial audio file ?