Document360 Review - Is Document360 The Best Knowledge Base Software?

Document360 Review: In this Document360 demo, I'll be walking you through all the USP's of this knowledge base software.

The Knowledge Base Platform, engineered for growing companies
Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately).

Top 6 features
1.Private knowledge base (security v2) or public knowledge base
2.Export to PDF
3.Analytics
4.Drive
5.Workflow
6.Backup & restore

Private knowledge base
•Able to configure KB in public, private or mixed mode
•Able to provide granular access to portal and content
•Can create customised role for both accessing portal and content creation
•Granular restrictions are possible

Export to PDF
•Design templates to customise on PDF layout, formatting, watermark, header, footer and text settings
•Ability to select few articles / categories and download them
•Ability to do this as bulk operation
•Ability to add text / image as watermark
•Ability to have different PDF design for different business needs
o Example: sending it to trusted partners – watermark, ToC
Analytics

•Rich set of analytics – Geography, Performance, Search, Team accounts, Feedback, Links status, Page not found and Ticket deflector
•Performance, Search, Team accounts – Similar to HJ
•Feedbacks are addressed at article level

Drive
•Ability to organise your KB assets in folder like structure
•Manage all files in one place
•Recycle bin to restore / permanently purge accidently deleted files
•Search functionality
•Adding tags
•Able to find file dependencies before replacing them
Workflow
•Able to design workflow as per your internal business process
•Able to assign users to each workflow stage
•Set due date
Integrations
•external systems like chat,
•commenting, and
•analytics into your knowledge base.

🕐Chapters🕐
0:00 Document360 Review
0:50 Exploring Settings
03:20 Exploring Knowledge Base
06:50 Exploring Export to PDF
09:10 Exploring Analytics
10:25 Exploring Drive
11:50 Exploring Workflow
14:22 My Thoughts

#document360 #document360review

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[toddhuttenstine]

Is this code for saving code snippets and code examples? Like a code repository?? Would it be adequate and good?

[aryehsonnenberg]

Hey, I'm concerned about whether engineers are going to want to comment/edit articles inside Document360 (as opposed to doing it in Google Docs which they are already familiar with). Any input?

[RubenEvens]

@marty good review, who do you think this is for (clientwise I mean).