Southwest CEO Apologizes for Mass Flight Cancellations

Southwest CEO Bob Jordan issued a video apology to the thousands of travelers who have been impacted by the airline's widespread flight cancellations in recent days.

An estimated 60-70% of Southwest's entire flight load was canceled on Monday, Tuesday, and Wednesday of this week, due to a combination of extreme weather in much of the country and other factors.

For more updates on travel, subscribe to @NowThisNews.

#southwest #travel #airline #Politics #News #NowThis

Connect with NowThis

NowThis is your premier news outlet providing you with all the videos you need to stay up to date on all the latest in trending news. From entertainment to politics, to viral videos and breaking news stories, we’re delivering all you need to know straight to your social feeds. We live where you live.

@nowthisnews

[Sophie-and-Ken]

I’m sorry is this the first snow storm they have ever dealt with. From what I recall this happens every year and most airline have contingencies in place for events like this. If you don’t take care of your staff and pay people correctly this happens. The scale of this cluster fluck is so massive he should resign and perform Seppuku. Do the honourable thing and not just blather about how sorry you are, there is no honour or sincerity in his words.

[untouchablex]

"I am truly sorry that I allocated the money as a big fat bonus for myself instead of upgrading our archaic IT infrastructure."

[timmylittle]

Winter snuck up on you? Are you still surprised every morning when the sun comes up?

[notthatronjohnson]

Translation - Our shareholders will always come first, customers second, employees third.

[dkpqzm]

I stopped flying Southwest 30 years ago. Nothing has changed since.

[MA-fghz]

I'm sorry what did he say? I heard southwest is great it's #1... bla bla

[ryanfontanilla]

This is all good (and free) advertisement for Spirit. Now they’re no longer the worst airline.

[cdubya]

He thinks we’re going to believe his talking down to us?

[jimbrown]

How did you enjoy your 9 million dollars bonus this year.

[douglasramey]

‘I have fired every senior leader that did not ensure we invested capital into our IT systems, I am resigning as CEO for allowing this to happen.” That would be the appropriate response.

[oluwawamirionakoya]

I haven't flew on Southwest so I want to see how it's going to go

[UrbanSipfly]

SWA CEO couldn't be bothered enough to put on a proper shirt and necktie 👔 prior to appearing on camera?

[intuitivetransformation]

I don't fly between December18th to January 18th, on weekends, nor day flights. I prefer to train sail, cruise, camp RV first class, before and after holidays. Make stops and enjoy many nature and indigenous spots. Airlines, especially SouthW, is the worst way to travel.

[ltester]

He should do the right thing and quit, and the board should be fired

[cedriclasry]

this was not an apology, i wonder what he tastes like

[stephancox]

Lies. Non-apology. Decorate a lamppost.

[lindabooker]

STOP LYING! You didn't put money back into your company. The system was broke during the pandemic. But you got your 9million.

[erinjames]

Remember before hypocritical man dates?? Yeah.

[loriparks]

Maybe next time those Travelers will pay attention to local news weather and social media weather channels and Outlets when a severe dangerous winter storm warnings that were announced for almost 2 weeks that it was coming. You put your own self in chaos and got stuck.