Identifying the correct Project Purpose - VOC/VOB Six Sigma | MBB Mohit Sharma

Dear Friends,

Thanks for liking my first video and dropping by my channel. I have come up with yet another video in the series of Six Sigma. This time it is about a very important tool VOC/VOB to identify the correct Project Purpose. This will ensure your success.
I have explained it with the help of an example. I hope it will be easy for you to understand and implement.

You can checkout my First Six Sigma book, 8 Steps to Problem Solving. It is available at all leading stores online. Links are mentioned below for your ease.

Amazon

Flipkart

Shopclues

Smashwords

Filmora Wondershare Video Editor is used for editing.

Disclaimer... All this content is copyrighted. Please do not use any content without my permission.

[Batman_the_greatest_Warrior]

I am certainly buying all your authored books. I am glad I came across your channel.Sir, I need your help big time.I have already followed you on Linkedin.Please keep enlightening us with the plethora of knowledge you possess.

[PriazBeautyZone]

Well Done Mohit. Very easily explained and illustrated. Keep Rocking :)

[santoshchaudhari]

Mohit Sir, please explain it in more detail. Here you explained with only one voice of customer, can you explain with few more VOC out of which one or 2 may not be in favor of business

[nitin]

Simple explanation of very important tool .. thanks.

[keetabostick]

Thank you for this video. The tools and concepts were easily understood based on your explanation. Job wel l done!

[xavierthangaraj]

Share a example where it doesn’t mach to CTQ. In next videos, Please try to covers all scenarios.

[mahen]

Thank you Mohit Sir for defining VOC/VOB in simplified way. That's true, "Well begun is half done". It's critical for any project to align VOC with VOB or vice-versa to achieve common objective of Business and Customer.

[Evakhan.]

Simple, crisp and understandable.... Thumbs up

[azzaalsinawi]

This was well explained, Thank you so much.

[prabhjotsingh]

Great tool concepts with simple examples.. that's a strength. Keep it up Mohit !

[subratkumarnaik]

Well explained sir.
But if when customer and supplier are same, how the voc vob chart looks like?

[Akshaydju]

Hello Sir, I really appreciate your efforts. Thanks a lot for sharing your videos and sharing your knowledge. All the best for your channel

[tarunkalra]

Hi Great was very you please share some knowledge about how to create a project plan(comprehensive) & also some tips about process transition/migration projects in your next videos?

[rakeshtiwari]

Nice video sir, I am having two question here, first one is, can you explain about VOP & VOE inline with VOB/VOC....secound one is...is it mandatory to have VOB and VOC...in many cases we are not able to identify VOC for many issue...kindly guide in these aspects

[manishkumar-xsto]

Hi Sir, I have a question based on a real process, in the banking hard-core loan collection process, if two metrics are down 1st Pay collection is below the desired target, 2nd process quality is also unable to achieve. In this scenario, being as a Quality Manager, which metric should I focus on Collection or Quality Score? Whereas, the collection is being handled by Operations and the client is also focusing on payment collection day by day.

As a Quality Manager, how can I use this tool effectively to improve the process, which metric should I work up on first? 1st supporting to Ops team for better collection, 2nd improve agent quality.

[ashwanidubey]

Hello sir.... Need class from you... Can you help me