Tech Debt Unmasked | Kantata

In our rapidly evolving technology landscape, technical debt has emerged as a silent saboteur within professional services organizations. Left unchecked, it undermines productivity, customer experience, and financial processes. According to recent TSIA research, half of professional service organizations acknowledge technical debt's significant impact, causing poor employee experiences, degraded customer satisfaction, elongated quote-to-cash cycles, and billing delays.

In this insightful webinar, John Ragsdale, TSIA’s Vice President of Technology Research, joins forces with Kantata’s Brent Trimble, Vice President of Value Engineering, and Melissa Korzun, Vice President of CX Operations, to discuss the hidden costs of technical debt. They explore common blind spots and bottlenecks obstructing consistent success, including how disconnected and legacy systems hinder predictable value delivery across the professional services lifecycle. They also outline a holistic approach to the professional services value chain, integrating people, processes, and technology.

💡 Key takeaways:
- Diagnosing the impact of technical debt on your organization
- Identifying costly issues affecting planning and execution across the PS value chain
- Developing strategies to mitigate the impact of siloed teams, processes, technology, and information on business performance
- Building a compelling business case for change by articulating the cost of the status quo