Goodfellow Unit Webinar: Inbox management

Te Whatu Ora presents a series of webinars to support primary care. These will focus on clinical updates to promote integrated care. While this webinar has a focus on the Tamaki Makaurau locality, there is still national relevance in the topics.

This webinar will cover efficient inbox management.

Daniel Calder is a GP working in a Very Low Cost Access clinic in Flat Bush, Auckland. He is also the Clinical Director of East Health Trust PHO, Your Health Summary and the Health Improvement Group. He will cover:

Automation of inbox management (not quite AI).
What can automation do and what are the limitations.
Where is the future heading.
What is it going to cost you.
Luke Luk is trained in both urgent care and general practice. He works for Te Whatu Ora Counties Manukau as the GP Liaison to enhance communication between GPs and hospital. He will cover:

Life as a GP liaison.
When and why to contact us.
Overhauling the feedback system.
Albert Wu is Medical Administration Registrar, Counties Manukau. Albert obtained his GP fellowship in 2022 and is a 1st year trainee in RACMA. He will cover:

This patient is not mine... why is it coming to my inbox?
The dilemmas of "cc'd to GP".
The webinar will conclude with a brief discussion on recent clinical updates provided by Luke Luk.

Chapters:
00:00 intro
00:47 Efficient inbox management - Daniel Calder
13:40 Audience Q&A
20:32 Primary Care Clinicians' Team - Luke Luk
30:19 Audience Q&A
31:16 Surviving the digital deluge - Albert Wu
49:36 Audience Q&A
50:52 Clinical Updates - Luke Luk
56:14 Audience Q&A