Wil van der Aalst — Process Mining Camp 2021

In the closing keynote of Process Mining Camp 2021, Wil van der Aalst argued for a hybrid automation approach with the human in the loop.

Process mining is not a magic wand. It is a discipline that requires a smart human being who can make the connection between the data and the underlying business process — with the help of the process mining tool. You have to apply your domain knowledge to interpret the results and develop improvement ideas.

Pundits love to tell us which professions will be replaced by robots any day now. All the while, the smart devices in our pockets and at home are not as smart as we would like them to be. Where exactly lies the boundary between what machines can do, and what will humans continue to do well into the future? Wil explores the questions of where technology outperforms humans, where human intelligence is needed, and where both blend together to combine the best of both worlds.