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Salesforce and Slack | Meet the Slack-First Customer 360
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Salesforce and Slack have joined forces to create the Slack-First Customer 360. Now it’s easier than ever to connect customers, employees, and partners with the conversations, apps, and data that power digital workflows for an all-new way to work - and when work flows customer success grows. Check out the video to learn more.
0:00 - Intro
0:16 - What is Slack?
0:49 - What are Slack Channels?
1:32 - Slack Video, Voice & Screen Recordings
2:02 - What are Slack Huddles?
2:34 - How to Use Slack Search
2:52 - How to use Slack Connect
3:29 - Slack App Directory and Integration
4:06 - What is Slack Workflow Builder?
5:19 - Slack-First Customer 360 Vision / How to use Slack and Salesforce together
5:36 - Slack-First Marketing / How to use Slack for Marketing
6:45 - Slack-First Sales / How to use Slack for Sales
8:17 - Slack-First Service / How to use Slack for Customer Service
#Salesforce #Slack #SuccessAnywhere
Success Anywhere means coming together safely from wherever we are to share new ideas and innovation.
Learn more about Salesforce:
About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer."
0:00 - Intro
0:16 - What is Slack?
0:49 - What are Slack Channels?
1:32 - Slack Video, Voice & Screen Recordings
2:02 - What are Slack Huddles?
2:34 - How to Use Slack Search
2:52 - How to use Slack Connect
3:29 - Slack App Directory and Integration
4:06 - What is Slack Workflow Builder?
5:19 - Slack-First Customer 360 Vision / How to use Slack and Salesforce together
5:36 - Slack-First Marketing / How to use Slack for Marketing
6:45 - Slack-First Sales / How to use Slack for Sales
8:17 - Slack-First Service / How to use Slack for Customer Service
#Salesforce #Slack #SuccessAnywhere
Success Anywhere means coming together safely from wherever we are to share new ideas and innovation.
Learn more about Salesforce:
About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer."
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