iTop Demonstration | Free IT Helpdesk Ticketing System

In this video, I'll show you the iTop Demonstration. iTop is the best free helpdesk ticketing system available. It's an open-source ITSM solution with a feature-rich Helpdesk Ticketing System built-in.

The iTop Helpdesk Ticketing System has been successfully configured. Now we need to observe the ticket's entire lifecycle. Here, we'll create a ticket, assign it to a support agent, and then the agent will resolve and close the ticket. We'll be able to see the entire lifecycle here.

We need to properly develop the IT helpdesk ticketing system to resolve customer support concerns. We needed to come up with a customer-focused customer support solution. A well-performing IT helpdesk service necessitates a team of helpdesk support specialists and management. Monitoring ticket status is critical for improved customer support management.

IT Service Management, often known as ITSM, is made easy with iTop. However, I've only discussed the helpdesk ticketing system in this tutorial series. The management of helpdesk tickets is thoroughly covered and shown here. I hope you find these videos useful, especially if you work as a customer service agent or a helpdesk technician, in which case they will serve as a complete guide.

#helpdesk #helpdeskticket #supportticket

Chapters:
00:00 Describing iTop Demonstration
00:32 Customer Support Ticket LifeCycle
01:28 iTop Ticket Creation to Close the Ticket Demo.

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[vanoan]

Thanks for video. Do you have a video on create automation ticket by mail?

[tjayaraj]

Can you explain the same process with Manager Approval before assigning it to the agent?

[Krishna-xryb]

could you please explain, SLA &SLT configurations?

[markhadlow]

How do I copy a dashboard setup of 1 user to be the same for another user ? I have imported the xml and imported it and it was not copied over.

[emadahmed]

could u please explain, incident and sla stuff in itop?